Talk to a real, knowledgeable technician in the United States every time you call for Support.

With a team of agents who have up to 30 years of experience, feel confident you are talking to an expert that can help you get the most out of your software.

Flexible Contact Options for Support

  • Call 1-800-568-5998 M-F 8am-5pm Central Time
  • Email call@redriversoftware.com at your convenience. This is a quick and easy way to share screenshots, or to submit a non-emergency support ticket after hours.
  • Fill out the form to the right and an agent will get back to you during operating hours.

Support Plans

Red River Software offers various support plans depending on your needs and preferences. For cloud-based users, unlimited support is included in your monthly fee. Other plans are based on the number of minutes used. In any plan, our agents will get to the bottom of your issues as quickly as possible and strive to provide resources to enhance your learning along the way.

Support Experts

Agents on our team go the distance in everthing they do. They are experts in Payroll, General Ledger, Patronage, Fuel and C-Store processes. We hire from the industry - most of our support team has prior experience either running a c-store or working in other parts of the industry. Speaking of experience, did you know we have agents (yes, agents...plural) that have been assisting customers with their software for over 30 years now! In fact, the average length of employment of the whole team is over 13 years. They understand your challenges and are eager to help you overcome them. You can tap into their wealth of knowledge and learn best practices above and beyond the typical trouble-shooting support call.

Hands-On Help

Some issues are hard to explain over the phone or through an email. No worries!  Our agents use tools to connect remotely to your computer to see what you are seeing. This helps speed up the resolution process, minimizing the impact on your business and allowing you to see first hand from a support expert how to accomplish tasks you are having trouble with.  

Remote Support: Download by clicking on logo above.
WebEx

How to Install the Red River Update

CURRENT AVAILABLE UPDATE FOR 9.0.1 is UPDATE 1L

To perform this update you must be running version 9.0.1 or higher of Red River Software AND have downloaded the Windows Update (see below). Reminder: All users must be out of Red River to install this update.

Accounting Import Utility (AIU) Update for Quickbooks users

To perform this update you have the instruction sheet that was sent via email. The instruction sheet includes the password to install this update.

Red River Tax Table Update

CURRENT YEAR 2018

As of January 25, 2018,  North Dakota has still not released their updated tax forms. We will update them as soon as we are notified of the changes.

To perform this update you must be running the most current update (noted above). Reminder: When performing the update, verify that no one will be entering payroll.

Windows Online Update

REQUIRED BY RRS GUIDE

*If you are on Windows 8 (or later) or Server 2012 (or later), this Windows Online Update does not apply to you.

This Update is required PRIOR to running any subsequent Red River Online Updates.

Requirements prior to downloading the Windows Update:

  • You must be logged into the system as Administrator to run the intall.
  • You must have access to the internet for required downloads.
  • You must make sure that Version 8.2.0 Update CD is installed prior to running this Windows Online Update.
  • You must perform this Windows Online Update prior to performing any Red River Online Updates.

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