With a team of agents who have up to 30 years of experience, feel confident you are talking to an expert that can help you get the most out of your software.
Red River Software offers various support plans depending on your needs and preferences. For cloud-based users, unlimited support is included in your monthly fee. Other plans are based on the number of minutes used. In any plan, our agents will get to the bottom of your issues as quickly as possible and strive to provide resources to enhance your learning along the way.
Agents on our team go the distance in everthing they do. They are experts in Payroll, General Ledger, Patronage, Fuel and C-Store processes. We hire from the industry - most of our support team has prior experience either running a c-store or working in other parts of the industry. Speaking of experience, did you know we have agents (yes, agents...plural) that have been assisting customers with their software for over 30 years now! In fact, the average length of employment of the whole team is over 13 years. They understand your challenges and are eager to help you overcome them. You can tap into their wealth of knowledge and learn best practices above and beyond the typical trouble-shooting support call.
Some issues are hard to explain over the phone or through an email. No worries! Our agents use tools to connect remotely to your computer to see what you are seeing. This helps speed up the resolution process, minimizing the impact on your business and allowing you to see first hand from a support expert how to accomplish tasks you are having trouble with.