Talk to a real, knowledgeable technician in the United States every time you call for Support.
Flexible Contact Options for Support
Red River Software offers various support plans depending on your needs and preferences. For cloud-based users, unlimited support is included in your monthly fee. Other plans are based on the number of minutes used. In any plan, our agents will get to the bottom of your issues as quickly as possible and strive to provide resources to enhance your learning along the way.
Agents on our team go the distance in everthing they do. They are experts in Payroll, General Ledger, Patronage, Fuel and C-Store processes. We hire from the industry – most of our support team has prior experience either running a c-store or working in other parts of the industry. Speaking of experience, did you know we have agents (yes, agents…plural) that have been assisting customers with their software for over 30 years now! In fact, the average length of employment of the whole team is over 13 years. They understand your challenges and are eager to help you overcome them. You can tap into their wealth of knowledge and learn best practices above and beyond the typical trouble-shooting support call.
Some issues are hard to explain over the phone or through an email. No worries! Our agents use tools to connect remotely to your computer to see what you are seeing. This helps speed up the resolution process, minimizing the impact on your business and allowing you to see first hand from a support expert how to accomplish tasks you are having trouble with.
How to Install the Red River Update
CURRENT AVAILABLE UPDATE FOR 9.5.0 iS UPDATE 1
Accounting Import Utility (AIU) Update for Quickbooks users
Red River Tax Table Update
CURRENT YEAR 2019
Windows Online Update
REQUIRED BY RRS GUIDE
*If you are on Windows 8 (or later) or Server 2012 (or later), this Windows Online Update does not apply to you.
This Update is required PRIOR to running any subsequent Red River Online Updates.
Requirements prior to downloading the Windows Update:
- You must be logged into the system as Administrator to run the intall.
- You must have access to the internet for required downloads.
- You must make sure that Version 8.2.0 Update CD is installed prior to running this Windows Online Update.
- You must perform this Windows Online Update prior to performing any Red River Online Updates.
Below are the system requirements necessary to run Red River Software.